Blog

chatbot-messaging-app

Are you ready for chatbots too?

17/08/2017

Over the last few years, chatbots have gone through some major changes. Even though they were off to a rocky start, we’re now finally seeing some that are successfully designed and implemented. Now that chatbots have matured into valuable assistants,

Facebook messenger

Facebook Messenger: good for business or just hype?

25/07/2017

Customer care agents have many diverse channels at their disposal when they want to talk to and actively reach their customers. Depending on your goals, some channels are more suitable than others. One of the channels that is said to

appcare

Appcare: what is it?

17/07/2017

Appcare is the online customer support of any organisation through consumer messaging apps. More and more companies use consumer messaging apps such as Facebook Messenger, WhatsApp and WeChat to answer customer questions or solve their complaints. Haven’t implemented appcare yet?

SMS

GIN platform now offers SMS communication

28/06/2017

Reaching your customers has just become much easier. Now anyone using GIN can also use SMS for customer contact. How will this new feature grow your reach and enrich your customer contact? As a result of this integration, your customers

customer experience

How to improve the customer service experience for loyal customers

19/06/2017

Optimising your customer service experience is essential for the success of your company. Consider for a moment the difference between the word-of-mouth of a happy customer and a dissatisfied customer. Where the first will tell between 4 to 6 potential