New ways to improve customer care: GIN adds new features


Our GIN developers keep on building to add new features to your customer contact tool. Though there is much more to come, we are happy to already give you an update on the added possibilities. These new features will help you


The best appcare versus protection of personal data?


Appcare offers many possibilities for efficient customer care. Amongst others, you can easily connect conversations on different platforms to specific customer agents who can seamlessly transfer these to other colleagues. But with these benefits, you have to be aware of

Angry customer

Webcare guide to answering your customer’s questions right


Webcare as a tool can no longer be ignored in current businesses. With social media, both companies and customers have found a new stage for their communications. Because of this public stage, a negative conversation on social media can have great


6 tips to offer the best Appcare


Appcare is the new webcare. Right now, companies are searching for ways to handle the high amount of messages coming in via chatapps. We are happy to give some valuable tips on how to offer the best appcare.


We keep on building: New channels added to the GIN platform


As you know, our GIN platform already offers easy integration of Facebook Messenger to your appcare. Now, due to our team of determined developers, three new communication channels have been added to the GIN platform: Telegram, email and SMS. From


GIN at MWC: Looking back on the future of AI and chatbots


GIN was at this year’s Mobile World Congress in Barcelona. The many interesting meetings on our stand and the presentations throughout the venues gave us more insights on the desires and demands in the market.